We have been experiencing an unstable connection from our broadband internet since June of 2011, we always called up the hotline to inquire about the intermittent problem that we had encountered and the reply is always the same, they don't know because the technical specialist for Globe Telecom in their hotline is concerned only of making the report and a simple trouble shooting. They always have to say that for the details on why we have an unstable internet connection will be answered by their technician on the field and the truth is I don't know why they are calling themselves a technical specialist for broadband. Then about the information which is supposed to be relied to us by the field engineers or technicians, honestly we did not receive a single call from them. I'm hoping that Globe Telecom, one of the largest internet provider in the Philippines would really make the necessary action to improve the services and assistance they are giving to their customers.
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